Marketus ('us', 'we' or 'our') is operating the website https://marketus.io (the 'service').
This page will explain and inform you about the policies regarding the collection, use, migration, and disclosure of personal information when you are using Marketus.
What information do we collect?
When you are using the Marketus Marketing Suite service on https://marketus.io
When using Marketus Prospecting product:
Contacts details: Whether it’s from the API, manual import, Zapier; we collect, store and save your contacts information. We use a third-party service: apilayer GmbH to verify your emails.
Import: When you are using the service you may import a list of files to move your contacts to the Marketus services. We will never store or save those files, once your upload and import are finished we will automatically delete those files. After your import, those files won’t be able to access as they will be deleted directly after the import.
When using the Marketus outreach services ('Mail sending'):
Email credentials: When you are using the Marketus sending feature you will need to provide them access to your account ('email inbox'’). Regarding those credentials, we encrypt with a private key and store your credentials in a high-secured database that is accessible only by the access token. Passwords are encrypted and are not human readable.
The activity of your contacts: When you use the Marketus service for sending outreach emails, we will track when contact is opening your email. We will store the location and the IP addresses of the person opening your emails until you delete the campaign.
Inbox tracking: When you connect an email provider on Marketus, we will read your Inbox thanks to our provider Return Path Inc. We will collect information regarding the emails from your campaigns, such as the subject, the body, the sender, and the recipient(s).
What do we do with your personal information?
As a data controller, Marketus collects your personal data fairly and lawfully and in accordance with any applicable law (including the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016), with our Terms of Services and with any Data Processing Agreement. The main purpose of collecting personal data is to provide you with a safe, optimal, efficient, and personalized experience.
We may use your personal data to:
How long does Marketus ('https://marketus.io ') keep your personal information?
Marketus ('https://marketus.io ' or marketus.io) will retain the personal information we have processed on behalf of our customers as long as needed to offer the service in accordance with our terms of services. Once a Marketus Marketing Suite account is deleted we will remove all information related to this account within a 30 days period. To the extent not deleted by our customers, Marketus Marketing Suite ('https://marketus.io ' or marketus.io) may also retain and use certain personal information for a reasonable period of time thereafter as necessary to pursue our legitimate business interests, resolve disputes, conduct audits, comply with our legal obligations, and enforce our terms of service.
What third-party services do we use to process your personal information?
What are your rights regarding your personal information?
Our Services collect personal information for our customers. As a data processor of this personal information on our customer’s behalf, Marketus Marketing Suite ('https://marketus.io ' or marketus.io) has limited ability to access personal information our customers submit to our Services. If you are a data subject for whom a customer has submitted personal information to the Services and would like your information not to be disclosed to a third-party or to be used for a purpose that is materially different from the purpose(s) for which the personal information was originally collected, then you should contact the customer directly.
Right of access/portability
You may request to access your Personal Information and obtain a copy of Personal Information which is being processed by Marketus Marketing Suite. In the event that you request to know what Personal Information is being processed by us, we will provide you with the following information free of charge: purposes of the processing; categories of Personal Information processed; recipient(s) of Personal Information; length of time during which the Personal Information will be stored; your privacy rights; and information on data transfers. The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her are being processed, and, where that is the case, access to the personal data [...] The controller shall provide a copy of the personal data undergoing processing. As a customer, you have access to your personal information through our website (once logged-in). We also offer a feature that allows exporting all your personal data in a structured way whenever you like. You can access it from 'Configuration' > 'Export contacts'. If your contacts ask you for their data, you can easily give it to them thanks to our 'export contacts' feature on the 'configuration' page.
Right to rectification
Please note that we may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion. The data subject shall have the right to obtain from the controller without undue delay the rectification of inaccurate personal data concerning him or her. Taking into account the purposes of the processing, the data subject shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement. As a customer, you can change your personal data right from our website in 'Configuration' > 'Company information'. If a lead asks you to modify its data, you can do it from the 'Contacts Details' page, then select a contact and edit his information.
Right to be forgotten & Right to object
You may at any time withdraw your consent to our processing of your Personal Information. In this case, if there is no overriding legitimate interest for continuing the processing of your Personal Information (e.g. to comply with our legal obligations, resolve disputes, enforce our agreements, etc.) and the Personal Information is no longer necessary in relation to the purpose for which it was originally collected, we will erase your data. The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay. The data subject shall have the right to obtain from the controller restriction of the processing. As a customer, all your user's data is erased within 30 days after you cancel your account. If a lead asks you to be forgotten, you can blacklist him from the 'Configuration' - 'Unsubscribe emails or domains' page.
Right of Restriction of Processing
You may request us to restrict processing of your Personal Information if one of the following applies: (i) the accuracy of the Personal Information is contested by you; (ii) the processing is unlawful, or (iii) if we no longer need the Personal Information.
Right to Data Portability
You have the right to receive the Personal Information in a structured, commonly used, and machine-readable format.
We use in particular the following cookies:
How do we secure your data?
We take the security of the data we manage very seriously and always try to keep our methods up-to-date. Your information is stored in maximum-security data centers around multiple locations, maintained with the highest security standards, and protected 24/7 by security personnel. We use advanced encryption standards (AES). Your data is much safer in HIPAA-compliant data centers than it would be on a single client-side server in your office.
Personal Information will be retained by Marketus in such a way that you can be identified only as long as is necessary for Marketus Marketing Suite’s processing activities ('Processing Date'). Marketus Marketing Suite will adopt the same retention policy for all users and contacts regardless of their place of residence, which will follow the reasonable mandatory retention period, which is 7 years from the Processing Date.
Please note that we may retain the information we collect for as long as needed to provide the Services and to comply with our legal obligations, resolve disputes and enforce our agreements.
If you wish to remove Business Profiles existing in our servers or if you prefer that we will not disclose your Business Profiles with our Users, vendors, or business partners, you may opt-out by filling in your relevant details here. In this case, we shall not continue to use or disclose your Business Profiles.
Our Service does not address anyone under the age of 13 ('Children').
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
All Marketus Marketing Suite’s data processor providers have been checked to be all GDPR-compliant (Cloudflare, OVH, Stripe). All Marketus Marketing Suite’s data is held on servers hosted in the United States. Servers are hosted by OVH (a french-based company).
The GDPR regulation can be reduced to 8 important points. For each point, we explain how Marketus handles its compliance. If we did not answer your questions, you can still contact us and drop us a chat or email.
Right to be informed: We clearly inform our users about the use that will be made of their data.
Right of access:Our users can access all their data, without restriction.
Right of rectification: It's as simple as contacting us, we'll process all your rectification queries.
Right of erasure: It's as simple as contacting us, we'll process all your erasure queries.
Right to restrict processing: We don't process the data of our customers (and our customer's end-users).
Right to data portability: Our users may contact us anytime if they wish to get an export of their data (this may take time, however, as the data is fragmented amongst multiple isolated data-stores).
Right to object: We handle all requests on this matter from our users and users' end-users (contact us).
Right not to be subject to automated decision-making including profiling: We don't do that (and never will)
Marketus Marketing Suite does not offer online services to children, due to the nature of the service provided (business-to-business). Thus, we did not identify it as relevant to control the age of users signing up for services.
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